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Customer Service

    Putting The Customer First

    To still be working in your normal job at the moment is a privilege, even more so if you are working in one of the...

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    Our most recent posts on Customer Service

    Customer Onboarding

    Maybe you are a client and this is your first attempt at working with someone remotely. Are you worried about how...

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    How much does bad customer service cost your business?

    Generally, business owners are keen to achieve ongoing success by increasing sales and maximising the company’s...

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    Putting The Customer First

    To still be working in your normal job at the moment is a privilege, even more so if you are working in one of the...

    Continue Reading

    Helping busy organisations recover valuable time

    Indulge me for a moment while I add to the noise around COVID-19. Unless you have been living in a cave, you will no...

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    How do customers use our time?

    50% of managers say that they don’t have time to focus on more strategic initiatives and spend 2 days a week on...

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    What impact does culture have on organisations, small and large?

    Often the happiness and well-being of employees is treated as a secondary issue for HR to manage and not part of the...

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    5 Ways To Improve Your Customer Experience

    The phrase “the customer is always right” didn’t appear out of thin air, customer service really is the most...

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