Customer Service

Lockdown. Followed by Restart. Then Lockdown Again.

Like it or not, remote working is now the new normal.

If there’s one area of business operations that has been left exposed during the COVID-19 pandemic, it’s customer...

Maybe you are a client and this is your first attempt at working with someone remotely. Are you worried about how you...

Generally, business owners are keen to achieve ongoing success by increasing sales and maximising the company’s...

To still be working in your normal job at the moment is a privilege, even more so if you are working in one of the...

Indulge me for a moment while I add to the noise around COVID-19. Unless you have been living in a cave, you will no...

50% of managers say that they don’t have time to focus on more strategic initiatives and spend 2 days a week on routine...

Often the happiness and well-being of employees is treated as a secondary issue for HR to manage and not part of the...